Returns & Replacement Policy. ALFA AL-ARABIA Manufacturing Co., Jeddah. Aramco Vendor #10116102.
ALFA AL-ARABIA Manufacturing Co. provides a streamlined procurement process for contractors, consultants, distributors, and end-users across Saudi Arabia. Our Jeddah factory ships factory-direct to all 13 administrative regions. Contact our sales engineering desk for project-specific pricing and technical documentation.
| Company | ALFA AL-ARABIA Manufacturing Co. |
|---|---|
| Location | 3rd Industrial City, Jeddah, KSA, KSA |
| Aramco Vendor | #10116102 |
| Phone | +966 50 183 5126 |
| sales@alfaalarabia.co |
Direct pricing from the Jeddah plant, with technical submittal support.
Clear, transparent commercial return, material exchange, and restocking terms for contracting partners, distributors, and procurement departments across Saudi Arabia.
| Material Status | Return Window | Restocking Fee | Condition Mandates | Refund / Credit Mechanism |
|---|---|---|---|---|
| Unused Standard Stock Diameters | Within 14 calendar days of delivery | 10% Standard Handling Fee | Original bundling, clean, undamaged surfaces | Commercial Credit Note against future orders |
| Damaged in Transit (ALFA Fleet) | Immediate notice on delivery note | 0% (Zero Fee) | Annotated on physical delivery receipt | Immediate free material replacement dispatch |
| Incorrect Size / Spec Delivered | Within 48 hours of site receiving | 0% (Zero Fee) | Factory tag verified against client PO | Immediate priority exchange truckload |
| Custom Fabricated Spools / Bends | Non-Returnable (Engineered to Order) | N/A | Manufactured to contractor CAD drawing | Subject to pre-production drawing sign-off |
Real-world procurement, compliance, testing, and delivery clarifications for project contractors.
Yes. Unused standard catalog diameters in original bundled condition may be returned within 14 calendar days of delivery, subject to warehouse physical inspection.
Note the specific damaged bundles directly on the driver's Delivery Note before signing, take clear photos, and notify our logistics desk within 24 hours for immediate free replacement.
Because custom segmented bends, manifold spools, and puddle flanges are manufactured specifically to contractor shop drawings, they cannot be restocked or returned.
Standard authorized returns of over-ordered stock pipes incur a modest 10% restocking and inspection fee to cover handling and re-bundling costs.
Once returned materials pass factory receiving inspection, a formal Commercial Credit Note is issued within 3 business days, applicable toward upcoming invoices or orders.
For contractor convenience returns, freight to our Jeddah factory is arranged by the contractor. For transit-damaged or incorrect shipments, ALFA covers 100% of freight.
No. Pipes that have been cut, chamfered, painted, or installed on site are not eligible for commercial return or credit.
Our QA inspectors check for surface scratches, UV discoloration, socket ovalization, and verify lot numbers against our digital delivery archives before approving credit.
Email customer service at sales@alfaalarabia.co with your Delivery Note number, photographs of the stacked material, and quantities to receive a Return Material Authorization (RMA).
Replacement pipes for stocked diameters are prioritized for hot-shot dispatch from our Jeddah plant within 24 hours of notification.
Direct manufacturer pricing from 3rd Industrial City, Jeddah, KSA, backed by Saudi Aramco Vendor Code #10116102 and certified MTC Type 3.1 documentation.
